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The one stop shop solution center for all your IT needs,customized to meet and scale with your unique Business Needs.

HARDWARE
  • Personal computers of any configuration, made up of capital components like Intel processor, Intel Mother Boards, Seagate Hard Disks, Microsoft Keyboards, etc,. With one year warranty and onsite maintenance.
  • Configuring and maintaining WINDOWS 2000, 2003 Servers and LINUX based Servers as per their Developers Specifications.
  • Trading in all computers peripherals and accessories.
  • Up-gradation of old systems.
  • Servers as per requirements:- Dual/Quad processor SERVER – Branded or Assembeled. system
  • Laptops
  • Peripherals like CSI Drives, DAT drives, Monitors, UPS.
  • Lan – Active & Passive Components
  • Structured Cabling
  • WAN Connectivity devices – Leased Line Modems, converters & Routers
  • Security Devices for Networks – Firewall, IDS & IPS.
  • Printers - Laser jet, Inkjet,network
SERVICES & Support
A range of value added services in IT infrastructure operations and management. Through well established process & well trained resources .

Can support Pan India locations through various srevices

Facility Management Services ( FMS)

Compuworld aims at serving a one-stop complete set of solution right from desktop to server trouble shooting, installation of various kinds of software, hardware & anti-virus protection, taking backups, delivering services & security management, asset management, multi-vendor management, work flow management, wide area network management, VPN & firewall management and other technical services required to smoothen the IT operations.

Compuworld, being a resourceful facility management company & has been focused on maximizing your current resources to accomplish short-term as well as long-term goals. The services are customizable as per the customers' need. It helps the customer identify areas of concern and handing over instant potential solutions. The Facility Management and Maintenance Services insure quality supported with a strong on site facility management team & coordination of resources. It provides you with the following advantages:
  • Entirely Managed by Compuworld Engineers
  • Qualified technical staff
  • In-house technical training programs
  • Training to support specific customer requirement
  • Highly experienced core technical team at back office
The specialized resources of Compuworld are known to bring increasing value to the clients. To ensure this objective, Compuworld has consciously established strategic partnerships with global players that share its commitment and help efficiently solving problems in the IT enabled world.

Helpdesk Management

You're equipped with single point of contact for all users, up-to-date call history SLA adherence, call logging, allocation & tracking and closure, call closure after confirmation, coordination for support with vendors and third party, escalation management as per escalation matrix and vendor management for the identified IT infrastructure.

Deliverables
  • Log user calls and assign a ticket & Assign severity level to each call based on predefined criteria.
  • Track each call to resolution.
  • Escalate the calls, as per defined escalation matrix.
  • Analyze the call statistics.
  • Generating periodic MIS and Call Statistics reports
  • Perform Periodic User Satisfaction Survey.
  • Providing a Single Point of Contact (SPOC) for assistance with all the Services, and wherever possible, performing resolution of problems at first point of contact. The Help Desk will provide assistance for User problems or requests related to the IT Services, acting as the initial point-of-contact and coordinating work request numbers. Users may notify the Help Desk of identified problems with the Services and may provide input to problem resolution.
Important Reports
  • Call Analysis
  • Call Trend
  • Call History
  • Vendor Performance Reports
  • Daily Call Completed and pending Report

Asset Management

We maintain & update asset database of IT to track the move, add changes and installation.

Deliverables
  • Maintenance if IT Asset Data base.
  • Maintenance of Software Inventory.
  • Deployment of Standard Desktop Policy (in case applicable).
  • All IMAC (Install, Add, Change & deletion of Hardware’s / Software’s.)
Data Entry Services ( Data Entry Operator Outsourcing)

Compuworld provides Data Entry services, being delivered thru trained resource to copamnies that have huge amounts of data to handle.

Benefits of Data Entry Services

Quick Turnaround

Data entry services provide quick turnaround for stand alone projects. As a result, clients don't have to spend any money to hire and train temporary workers for their data entry activities. Thus they become extremely useful for clients who require fast fulfillment of orders.
Overhead Cost Reduction

With offshore data entry services, you save more than just the labor costs. In fact, you cam eliminate all the costs pertaining to office equipments like computers, scanners and other necessary softwares that is required. In addition, you also save on the real estate to accommodate additional staff for the data entry works.
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